Transparency is a virtue
You can cancel the subscription to the CP Blocks service for accessing the premium blocks at any time directly from your PayPal account.
The code blocks inserted into your website will continue working for an unlimited time even after cancelling the subscription to the CP Blocks service.
The subscription for the CP Blocks service is needed only for inserting new premium blocks, getting updates and accesing the premium support service.
Since Net Factor s.l.u. is offering non-tangible irrevocable goods we do not issue refunds once the subscription order has been completed for the selected period. You can cancel future subscription payments at any moment and your access will remain active for the period already paid. As a customer you are responsible for understanding this before purchasing any product at our sites.
Nevertheless, we realize that exceptional circumstances can arise with regard to the character of the product we supply.
Therefore, we do honor refund requests on the following grounds:
Failure to receive or download the product, as well as inability to install or use it due to deficient or inadequate software or hardware, or due to lack of related skills, does not constitute grounds for refund. Exceptions can only be made in case the same product is available in several formats, and only if relevant support ticket is filed within 48 hours from purchase. Operational requirements for each product are deemed read and understood before purchase. Valid email address must be provided for delivery.
No refunds will be issued for customization services or any other programming or design work.
Refunds are issued by Net Factor s.l.u. upon advice of technical support team of the website concerned. We endeavour to provide you with prompt and efficient professional assistance. All queries must be directed as follows:
By online form at: https://services.dwbooster.com/contact
By email to: support at net-factor.com
Please allow 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted within the period of 1 week after the order is placed. Each request must be accompanied by a detailed and grounded reasons why you apply for a refund.
By mutual consent, exchanges will be made to avoid refunds. Such exchanges will be offered on case by case basis.
Net Factor s.l.u. reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on Net Factor's websites.